Privacy Policy

Effective date 1 September 2025

1. Introduction

Family Law Assist Information Services Pty Ltd (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and voice-based AI assistant (the “Service”).

2. Information We Collect
   
   We collect limited information about you:

• Phone numbers
• Call duration and timestamps
• Voice recordings (excluding payment portions)
• Call interaction metadata
• Billing information for your account
• Voice agent configuration details
• Call routing preferences
• Usage analytics and metrics

3. Information We Do Not Collect

• We do not record or transcribe calls.
• We do not store personal legal information shared during calls.
• We do not sell or rent your personal data. 

4. Payment Information

Important: We DO NOT store credit card information on our servers. All payment processing is handled through Stripe, our PCI-compliant payment processor.

We do collect:

• Transaction amounts and timestamps
• Payment success/failure status
• Billing records 

5. How We Use Information
   
   We use collected information to:

• Route calls between voice agents
• Process payments securely
• Monitor service quality
• Generate usage reports
• Provide customer support
• Prevent fraud and abuse
• Maintain audit trails
• Improve our services

6. Information Sharing
   
   We share information only with:

• Third-party service providers (Vapi, Hubspot, Twilio, Stripe) necessary for providing our services
• Legal authorities when required by law
• Your authorized representatives
  
  We do not sell your data to third parties.

7. Data Security
   
   We protect your information through:

• End-to-end encryption for data transmission
• Secure cloud infrastructure
• Regular security audits
• Access control and monitoring
• PCI DSS compliance for payment processing

8. Your Rights
   
   You have the right to:

• Access your account information
• Update your details
• Configure voice agent settings
• Review call and transaction history
• Request data export

9. Data Retention
   
   Call records: Retained for 90 days

• Transaction records: Retained as required by law (typically 7 years)
• Account information: Retained while your account is active and as required by law

10. International Transfers

• Some data may be processed outside Australia (e.g., by HubSpot or Twilio). Where this occurs, we ensure safeguards are in place consistent with the Privacy Act 1988 (Cth).

11. Changes to Privacy Policy

We may update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. 

12. Contact Information
    
    For privacy-related questions or concerns:

• Email: hello@familylawassistinformationservice.com.au
• Website: www.familylawassistinformationservice.com.au

By using our services, you acknowledge that you have read and understood this Privacy Policy.